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This article may be to read and navigate comfortably. Please consider content into sub-articles, it, or adding or removing. (October 2017) KWTV-DT United States Branding News 9 Slogan On the Scene, On the Story: 39 () (to move to 25 (UHF)): 9 () K21JN-D K23IY-D K34JJ-D K39JH-D K46JL-D K47LR-D 9.1: 9.2: Owner (Griffin Licensing, ) First air date December 20, 1953 (63 years ago) ( 1953-12-20) World's Tallest Video (in reference to its, which once held the record for the world's tallest transmission tower; the tower was decommissioned in 2009 and dismantled in 2014) Former channel number(s). • Analog: • 9 (, 1953–2009) • Digital: • 39 (UHF, 2003–2009) • 9 (VHF, 2009–2010) 1,000 748 kW () 478 m (1,568 ft) 25382 Transmitter coordinates: Licensing authority Public license information: Website KWTV-DT, 9 ( channel 39), is a - to,,.

It serves as the television property of locally based owner, and is part of a with affiliate (channel 52). The two stations share studio facilities located on Kelley Avenue and 74th Street (near North Lincoln Boulevard) in northeast Oklahoma City, adjacent to the studios and main offices of the (OETA); KWTV's transmitter facilities are located near the, also on the city's northeast side. On, the station is available on channel 10 and channel 710 in the, and on channel 9 on most other cable systems (as well as on, and providers and ) in the market.

Contents • • • • • • • • • • • • • • • • • History Early history John Toole 'J.T.' Griffin – owner and president of the Griffin Grocery Company, a -based wholesale food distributor, which, by their shared ownership by the Griffin family, has been one of channel 9's principal advertisers since the station's inception – became interested in television broadcasting around 1950, after noticing during one of his commutes that many homes in the Oklahoma City area had installed outdoor to receive the signal of primary affiliate WKY-TV (channel 4, now ), which signed on as Oklahoma's first television station on June 6, 1949. About one year later, a consortium that included, among other investors, former, Edgar T. Bell (who was appointed executive vice president, and would later serve as channel 9's first ), and Henry Griffin (who acted as a on behalf of regional movie theater operator Video Independent Theatres) formed the Oklahoma Television Corporation, which filed an application to the (FCC) for a to build and to operate a television station on channel 9 on September 5, 1951.

In July 1952, Griffin (who first got into broadcasting with his $315,000 purchase of radio station KOMA [1520 AM, now ] from in October 1938), sister Marjory Griffin Leake and brother-in-law James C. Leake acquired interests in the company, with the Griffin siblings collectively owning approximately 92.7% of its shares. Meanwhile, in June 1952, one month prior to their majority purchase of Oklahoma Television's shares, KOMA radio licensee KOMA Inc., largely owned by Griffin and the Leakes, filed a separate application for the channel 9 license. The Oklahoma Television Corporation was eventually granted the license on July 22, 1953, after the company announced a merger with KOMA Inc.; the group submitted an amended application on July 21, in which KOMA agreed to drop its bid and acquire a 50% interest in Oklahoma Television through the purchase of shares held by that company's original principal investors. KWTV logo used from February 3, 1997 to October 24, 2010; the '9' in the logo, which resembles that used by / and /, was first used (without the box framing) in 1988.

In November 1963, the Griffin-Leake interests reached an agreement to buy out Turner and Dulaney's 25% interests in KWTV for an initial payment of $200,000 and title rights to the equipment used by KWTV, KTUL and KATV. Turner and Dulaney would then sell the equipment, valued at $2.3 million, to First National Bank of Oklahoma City executives C.A. Voss and James Kite for $3 million. In turn, the three Griffin-Leake stations would be folded into a single corporate umbrella under KATV parent licensee KATV Inc. (subsequently rechristened as Griffin-Leake TV), which would enter into a ten-year equipment leasing agreement with Voss and Kite for a total of $4.5 million (or $37,500 per month). Griffin and the Leakes would own approximately all of the common voting stock and collectively own 84% of nonvoting common shares in KATV Inc.

Post-merger, with 10% of the remaining nonvoting interest held by Edgar Bell (who would remain KWTV's executive vice president and general manager). In early 1964, the KWTV studio facility was expanded to include a new 72-by-76-foot (22 m × 23 m) soundstage on the western section of the building (which would incorporate transistorized broadcasting and recording equipment), and a separate control room and facilities. In April 1969, Griffin-Leake TV announced that it would break up its holdings into two separate companies. Griffin retained ownership of KWTV under the licensee Century Communications Co., while Leake retained ownership of KATV, KTUL, -based cable television operator Cable TV Co. And a controlling 80% interest in the construction permit for television station WSTE (now ). In 1983, with the launch of the short-lived overnight news program, KWTV became the first television station in the Oklahoma City market to maintain a 24-hour programming schedule; following the program's cancellation, the station would not adopt a 24-hour schedule regularly until the launch of in 1991.

After John Griffin died on July 26, 1985 at the age of 62, on August 1 of that year, Griffin Entities announced that his family would retain ownership of KWTV. Ownership of Griffin Television – which, in 2000, was renamed Griffin Communications – was transferred to John's widow, Martha Watson Griffin (who also assumed her husband's post as KWTV board chairman), and sons John W. And David Griffin (both of whom would assume executive positions at KWTV in 1990, with the latter becoming president of Griffin Communications in 2001). On November 8, 1989, Griffin Entities filed a lawsuit against longtime KWTV president and general manager Duane Harm, who was abruptly fired after eight years with the company on October 16 (initially attributed by station representatives to 'philosophical differences').

The suit accused Harm of backdating a signed contract with another Griffin Television executive in 1985, to make it appear it was signed prior to John Griffin's death, and improperly profited from sales of playing cards for the game show Bingomania (a KWTV co-production with Prijatel Productions that ran from 1985 to 1987, and was briefly available in limited national syndication) through his company Wenko Inc. Harm later countersued Griffin for at least $2.7 million, accusing station executives of using intimidation tactics and coercion to force a smaller settlement to buyout his contract. On December 3, 1996, Griffin Television launched, a developed in partnership with that featured live simulcasts and rolling repeat airings of KWTV's newscasts, although it occasionally also aired sports and special event programming exclusive to the channel or rebroadcast from channel 9.

The service's creation traces to contractual clauses included in agreements that Griffin had reached with Cox Cable and in August 1993. News Now 53 was available exclusively in Cox's Oklahoma City service area until 2000, when its distribution expanded into suburbs surrounding the city that were served by Multimedia Cablevision until Cox's assumed ownership of the -owned cable provider's Oklahoma franchises that January. A feed for the Tulsa area – offering newscasts from fellow CBS affiliate, which Griffin had earlier purchased from – launched in the spring of that year. Griffin Communications acquired Cox's interest in News Now 53 on April 1, 2011, converting it into a broadcast-originated service via subchannels of KWTV and KOTV under the respective brands News 9 Now and News on 6 Now.

On February 3, 1997, the station – which had branded itself as 'TV-9' since 1981 – modified its general branding to 'KWTV 9' full-time and rebranded its news programming as News 9, which would in turn expand to full-time use in non-news promotions in May 2001. On October 25, 2010, KWTV became the first television station in the Oklahoma City market to carry and advertisements inserted during local commercial breaks (including station and network promos) in. On September 29, 2014, Griffin purchased affiliate (channel 52) from Oklahoma City-based Family Broadcasting Group for $33.5 million; Griffin had considered purchasing KSBI in 2001 but was outbid by Christian Media Group (owned by a consortium led by former KWTV weekend evening meteorologist Brady Brus), which would later terminate the initial sale agreement, before acquiring channel 52 outright in 2003 following its restructuring into Family Broadcasting. The transaction was finalized on December 1, 2014, making KWTV and KSBI became the fourth commercial television station in the Oklahoma City market, after (channel 25) and (channel 34), which became jointly owned under in 2001; KFOR-TV and (channel 43), formed by the latter's purchase by in 2005; and (channel 30) and -based (channel 36), formed by the latter's purchase by locally based in 2010. KSBI subsequently migrated its operations from its studio facility in, into KWTV's Kelley Avenue studios on December 6 of that year.

On March 1, 2017, Griffin reformatted KSBI as an extension brand of KWTV under the 'News 9 Plus' brand, which Griffin Communications CEO David Griffin said was designed to 'help create a more inclusive and consistent identity for all of our programming'. Digital television Digital channels The station's digital channel is: Programming 9.1 News9 Main KWTV-DT programming / CBS News9 N News 9 Now KWTV-DT2. Main article: After previously using the subchannel to temporary map the station's primary feed from October 2009 to August 2010, KWTV formally launched a on 9.2 on April 1, 2011, as a locally programmed format under the brand 'News 9 Now'. The successor of the cable-only News Now 53, which had its ownership transfer exclusively to Griffin Communications with its conversion into a broadcast-originated channel, it maintains that service's format of primarily airing simulcasts of KWTV's live newscasts as well as repeat airings of the most recent KWTV newscast that, in most cases, are shown until the next live newscast on channel 9 (however, the subchannel does not rebroadcast all three hours of News 9 This Morning, replaying only the weekday 6:00 a.m.

Hour and the final two hours of its Saturday and Sunday editions). The subchannel also carries a that displays current conditions and weather forecasts for major cities across Oklahoma, and a three-hour block of aimed at older children and teenagers on Saturday afternoons to fulfill subchannel compliance guidelines included in the. Until Griffin assumed operational responsibilities for KSBI in December 2014, News 9 Now also served as a substitute carrier of CBS programming in the event that extended breaking news or severe weather coverage required preemption on KWTV's main channel. Analog-to-digital conversion KWTV discontinued regular programming on its analog signal, over channel 9, on February 17, 2009, as part of the (which Congress had moved the previous month to June 12). The station's digital signal relocated from its pre-transition channel 39 to VHF channel 9. Due to reception issues in parts of, KWTV was granted permission by the FCC to operate a secondary signal on its former UHF digital channel 39 under in October 2009, mapped to 9.2.

On March 9, 2010, the FCC issued a Report & Order, approving the station's request to move its digital signal from channel 9 to channel 39. On April 20, 2010, KWTV filed a minor change application on its new channel 39 allotment, that was granted on June 10. Short-lived service interruptions began on July 29 to allow viewers to rescan their digital tuners to carry the UHF channel 39 signal.

On August 16, 2010, the digital signal on UHF channel 39 added a on 9.1, in addition to the 9.2 PSIP channel. KWTV terminated its digital signal on channel 9 and began to operate only on channel 39 on August 30, 2010 at 12:30 p.m. As a part of the process following the, KWTV-DT will relocate its physical digital allocation to UHF channel 25 by 2020, using to display its virtual channel number as 9. Programming KWTV-DT currently broadcasts the majority of the CBS network schedule.

The station, however, does not clear on its main channel in order to make room for a three-hour-long Saturday edition of News 9 This Morning and the block; it instead airs on News 9 Now, following a simulcast of the Saturday News 9 This Morning. Channel 9 may preempt some CBS programs in order to air long-form or coverage, or occasional specials produced by the KWTV news department, which may either be diverted to KSBI – which may also carry any syndicated programs that KWTV preempts for extended news or weather coverage – or, less commonly since Griffin took over the operations of channel 52, rebroadcast on over KWTV's main channel in place of regular overnight programs.

Station personnel also gives viewers the option of watching the affected shows on CBS' website and, or its cable/satellite service the day after their initial airing. Programs broadcast by KWTV (as of September 2017 ) include,,,, and. Channel 9 served as the Oklahoma City market's 'Love Network' affiliate for the 's for 38 years from September 1973 until September 2010. Because of the station's commitments to run CBS' entertainment and sports programming, KWTV usually aired the telethon on a three-hour tape delay following its 10:00 p.m. Newscast on the Sunday preceding.

For the same reason, when the telethon was reduced to a six-hour prime time telecast on the Sunday before Labor Day in September 2011, the rights to the broadcast were assumed by affiliate (channel 34). The broadcast moved to ABC in September 2013 (by then reduced to a two-hour special), airing thereafter by association on KOCO-TV until the final telecast of the retitled in August 2014. Past program preemptions and deferrals Since its 1953 sign-on, KWTV has periodically preempted or given clearances to some CBS programs to air local, syndicated or special event programs. However, CBS usually did not raise objections to preemptions made by channel 9, since it has typically been one of the network's strongest affiliates. It pre-empted the (then anchored by ) until 1959, in favor of airing off-network syndicated drama series.

While they have otherwise aired regularly on the station, KWTV preempted and from 1989 to 1994, in favor of carrying an extended block of local and syndicated religious programming on Sunday mornings; from the time they regained clearance until 2005, both programs were shown on a half-hour delay to accommodate an additional half-hour of its Sunday morning newscast. After Face the Nation expanded to a one-hour broadcast in April 2014, as certain other CBS affiliates have done since that time, KWTV aired the first half-hour of the live-to-air on Sunday mornings and the second half-hour early Monday mornings on tape delay until February 2016 (during this time, the program aired in its entirety on KWTV-DT2 off its 'live' feed in the form of a partial simulcast with the station's main feed during Face 's first half-hour). In September 1993, the station began carrying on a one-hour delay to air syndicated programming during the 10:00 a.m. Hour, forcing to be shifted to 3:00 p.m. After it had considered preempting the because of contractual issues with its late-night syndication lineup shortly before it debuted that month, KWTV became one of a handful of CBS-affiliated stations to receive permission to air the on a half-hour delay, so as not to displace a secondary run of it had aired after its 10:00 p.m. Newscast since 1989 (it also aired on such a delay for the same reason during the 1989–90 season).

It would eventually give in to airing the Late Show in its network-designated 10:35 timeslot in September 1994; The Price Is Right and The Young and the Restless, however, would continue to air on a delayed basis until both shows returned to their recommended timeslots in September 1999. The station also delayed – spanning the entirerety of the and versions, and the first six years of the version – until 12:07 a.m. From the program's September 1995 debut until March 28, 2011 due to its weeknight airing of (which moved to KOKH on the latter date). Channel 9 also aired the CBS Saturday morning children's block (now branded as the ) in two separate blocks until September 2010, with the majority of the block airing in pattern from 8:00 to 10:30 a.m. And an additional half-hour airing on a one-week delay at 5:30 a.m. Sports programming Seven years before Griffin Communications acquired the latter station, KWTV and KOTV in Tulsa partnered to simulcast three games involving the state's two franchises, the and the, during the league's 1993–94 regular season; the respective sports directors of both stations at that time, Bill Teegins and John Walls, conducted play-by-play for the broadcasts, with KWTV sports anchor Ed Murray (who would later became a news anchor in 1999, and remain in that role until his retirement from television news in 2013) doing color commentary.

From 2000 to 2011, KWTV served as the broadcast home for games under an agreement with 's Cowboys Sports Network syndication service; the station typically broadcast around three regular season games each year during the run of the contract, which usually aired on a Wednesday or Saturday during. In August 2013, channel 9 obtained the local television rights to broadcast preseason games involving the produced by the team's in-house syndication service, the Rams Television Network; for the, KWTV diverted broadcasts of the team's Thursday night preseason games to sister station KSBI (prior to its acquisition of channel 52, the Thursday games forced KWTV to air first-run episodes of the CBS reality series in late night to allow viewers to watch or record the affected episode on a delayed basis).

KWTV/KSBI's contract with the Rams concluded after the 2015 season as a result of the team's move to Los Angeles effective the following year. (Ironically, most Rams regular season games air on Fox affiliate KOKH-TV by way of 's contractural rights to the NFL's, while KWTV only carried regular season games featuring the team if was scheduled to carry an interconference games against an opponent in the, or after 2014, an NFC-only matchup to which Fox passed the rights to CBS under NFL cross-flex broadcasting provisions.) News operation As of October 2017, KWTV-DT broadcasts 39 hours of locally produced newscasts each week (with six hours on weekdays and 4½ hours each on Saturdays and Sundays). The station also provides local weather updates for the Griffin-owned Radio Oklahoma Network and -owned radio stations KOKC, (92.5 FM), (104.1 FM), (93.3 FM) and (107.7 FM). KWTV also features select stories filed by Tulsa sister station KOTV-DT during its newscasts, and partners with that station to cover news events within the Tulsa market; both stations co-produce the Sunday sports analysis program, Oklahoma Sports Blitz (formerly OKBlitz.com). KWTV has long had a rivalry with KFOR-TV, vying with that station for first place as the most-watched television newscast in the Oklahoma City market in most news timeslots. KWTV had the highest-rated late evening newscast in the United States during the May 2006 period, and its 10:00 p.m. Newscast was the top-rated newscast in the nation in May 2007, and locally during the February 2012 sweeps.

Channel 9's news department began operations when the station signed on the air on December 20, 1953, when it debuted a half-hour newscast at 10:00 p.m., anchored by Mark Weaver. Bruce Palmer, former at (930 AM) and eventual national president of the Radio-Television News Editors Association, headed channel 9's news department as its director of news operations until his retirement from broadcasting in 1966. Palmer also conducted weekly editorial segments on local issues; the station's editorials, which continued for several years after Palmer's departure, would help earn KWTV several journalistic honors in subsequent years, including the and the National Headliners Club Award. To enable mobility in shooting spot news content, in 1955, KWTV staff photographer Bill Horton devised a saddle-based shoulder camera rig with a port to insert wet cell batteries on the saddle's rear and an Cine-Voice audio control panel (which hooked to a -style earpiece to monitor the audio recording) at front. By 1959, the station had launched a half-hour noon newscast and a 15-minute-long early evening newscast that led into the CBS Evening News with Douglas Edwards. KWTV is purported to be the first television station in the Oklahoma City market to conduct consumer and investigative reporting, the first to utilize beat reporters, and was the first television station in the United States to air a consumer-investigative news program, Call for Action, which was based on a KOMA radio show of the same title.

In 1962, assignment reporter (who later become the inaugural executive vice president of when the channel launched in 1980) received accolades for a series of reports on, who in October of that year, became the first African American to enroll into and attend the and whose entry led to at the campus. From 1966 to 1971, KWTV utilized the format, as it was becoming popular among broadcast stations around the U.S. (the Eyewitness News format would resurface in Oklahoma City by KOCO-TV, which used it from 1974 to 1977 and again from 1998 to 2013). In 1968, the station hired Paul R. Lehman as a weekend anchor and assignment reporter, becoming the first African American to work as a television reporter in the Oklahoma City market; given the lingering racial climate in the southern United States after the passage of the, Lehman's appointement was not without controversy, as some viewers who were displeased with his appointment called into the station's phone switchboard to complain, some of whom went so far as to lodge against him. Lehman co-created and hosted an community affairs show aimed at black audiences, Soul Talk, for the station in 1969. After KWTV rebranded its newscasts as Newsroom 9 in November 1971, as the (an FCC regulatory act that reduced the prime time schedules of the three major networks, which previously ran for 3½ hours, by 30 minutes) was being instituted, KWTV launched Oklahoma City's first hour-long 6:00 p.m.

Newscast, adding an additional half-hour to its existing early evening newscast, predating the expansion of KFOR-TV's 6:00 p.m. To an hour-long broadcast by 25 years. In November 1972, urban affairs reporter Andrew Fisher – while covering a staff briefing that followed the commission's monthly meeting – interviewed Oklahoma Securities Commission chairman Charles E. McCune about a security registration requirement for Los Angeles-based commodities broker McCune made an comment regarding the company's fitness for operation based on its name and, later, with full knowledge he was being recorded by Fisher, said 'I think they are Jewish and I think that they are skunks — the name and what they've done', when asked what prompted the earlier remark. The interview led to his resignation (called upon by then-Governor ) following the broadcast of the remark on the station's newscasts., who oversaw the news department at that time, left KWTV in 1973; that year, he brought over three of the station's top-tier reporters,, Doug Fox and Byron Harris, to his new job as news director at in Dallas-Fort Worth as part of his successful effort to strengthen that station's news operation.

In 1976, Pam Olson became the first woman to anchor a local evening news program in the Oklahoma City market, when she was paired alongside Jerry Adams (who would later anchor at KTVY and [channel 5] during the 1980s) on the 6:00 p.m. Olson's tenure at the station (which continued until her departure to become bureau correspondent for in 1980) saw the airing of a documentary she wrote and produced in cooperation with the, Gift of Life, which chronicled four kidney dialysis patients awaiting transplants; the special led to the passage of an state law that created an organ donor registry and donor ID information on Oklahoma identification cards and drivers' licenses. That year, KWTV was actually the first television station in the Oklahoma City market to transition from film to videotape to record news footage, with the purchase of camcorder equipment it branded as 'Live MiniCam 9'.

In 1977, the station's early evening newscasts were split into two half-hour programs at 5:00 and 6:00 p.m., bookending the 5:30 p.m. Airing of the CBS Evening News.

In 1980, the station began utilizing a for newsgathering, with the introduction of 'Ranger 9', which was used for coverage of breaking news events and severe weather; it was the first helicopter in Oklahoma to be used for daily newsgathering, having went into operation one day before KOCO-TV introduced its own helicopter (known as 'Sky 5'). A rotational camera was installed below the nose of the chopper (branded as 'EagleVision') in 2000. • Interview with Griffin Communications president David Griffin from the anniversary special 50 Years of News 9,, 2003 • (PDF)..

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Ed2Go Online Learning Ed2Go Online Instructor Led Classes This is a great place to start for your first-time online experience! For as little as $125, Ed2Go offers a wide range of highly interactive courses that you can take online. You can take courses at the times that are most convenient for you. Every Ed2Go class is instructor led.

You can ask questions and give or receive advice during the course. A new section of each course starts monthly; new lessons are released on Wednesdays and Fridays until the completion of the course.

There is a quiz after each lesson and a final at the end. All courses run for six to eight weeks and are composed of 12 lessons representing 24-30 hours of instruction. Ed2Go Online Career Training Classes Ed2Go Online Career Training Programs are designed to prepare you for jobs in today’s most popular careers. Ed2Go Career programs are designed by a team of professionals from each respective field who provide the most effective web-based learning experience available today. Instructor-mentors are actively involved in your online learning experience. They respond to any questions or concerns as well as encourage and motivate you to succeed.

These courses are online open enrollment which means all of your lessons are always available to you; your class begins when you log in. Each course includes a set of lessons and evaluations; some courses include books. Books and materials are mailed to you. Grades are a combination of the instructor-mentor’s evaluation of students’ work and computer graded tests. You will have access to each course for up to six months. Work directly with Ed2Go if a class extension is needed. Every successful person in the workplace utilizes financial information to aid effective decision making.

Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Job Description For A Tow Truck Driver. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Agenda Unit 1 Introduction to Finance ‐ The Vocabulary of Finance ‐ The Four Basic Elements of Finance ‐ The Basic Financial Statements Unit 2 Introduction to Accounting ‐Basic Terminology ‐The Purpose of Accounting ‐The Accounting Cycle ‐Preparing Financial Statements Unit 3 Managing Liabilities ‐Overview of Liabilities ‐The Liabilities of a Business ‐ Short‐Term Liabilities ‐Long‐Term Liabilities Unit 4 Financial Planning ‐ Overview of Financial Planning ‐The Importance of Financial Planning ‐The Business Planning Process Note. Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them.

After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization. Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in‐depth look at variables involved in employee support.

Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much‐awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Agenda ‐ Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring – Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model ‐ Define Which one is right for you?

(Assess yourself as a Mentor/Coach) What is Peer Mentoring? Sherri Restauri has worked full‐time, part‐time, and on a consultant basis for academic and professional organizations for the past decade, researching, evaluating, and presenting on topics of learning, individual and group interaction, and program evaluation. She has published a number of articles on her research in these areas, as well as on topics of distance learning and educational technology best use.Dr. Restauri has presented locally, regionally, nationally, and internationally since the late 1990's. She serves as the Operations Manager of Distance Learning at the University of Alabama Huntsville, where she also teaches psychology part‐time.

Restauri is a Certified Online Instructor with LERN, and has been teaching online since 2002 at different educational levels and across educational disciplines relating to her degrees in educational and developmental psychology. Take away the key practices you need to develop and hone your business writing communication effectively and successfully.

Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls.

Acquire business writing principles that will be good for years to come. Cash is arguably the most important factor in business success. Dun and Bradstreet (D&B) reports 90% of all small business failures are due to poor cash flow–more money gets paid out than collected. It is the non‐financial manager who really makes a difference in the day‐to‐day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Jodie Trana has had a career in business consulting and financial management. She then started a consulting and training organization offering educational consulting services to organizations such as the Kauffman Foundation, the largest foundation devoted to entrepreneurship.

Jodie contributed the financial chapters for Kauffman's textbooks and managed the curriculum design and facilitation process for their entrepreneurship educational programs. Her content specialties include accounting, financial analysis, business planning, cash flow analysis, and funding request analysis. Her background includes business and financial management in consulting, construction, non‐profit, healthcare, and retail industries. Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non‐Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making.

Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non‐financial manager who really makes a difference in the day‐to‐day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed.

An understanding of this information will help you make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. Three one‐month courses. Jodie Trana has had a career in business consulting and financial management.

She then started a consulting and training organization offering educational consulting services to organizations such as the Kauffman Foundation, the largest foundation devoted to entrepreneurship. Jodie contributed the financial chapters for Kauffman's textbooks and managed the curriculum design and facilitation process for their entrepreneurship educational programs. Her content specialties include accounting, financial analysis, business planning, cash flow analysis, and funding request analysis. Her background includes business and financial management in consulting, construction, non‐profit, healthcare, and retail industries. Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back.

Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading.

Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one‐month courses Note. Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important.

Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else.

Fred Bayley has extensive service working on non‐profit boards from creation to re‐organization. He was the founding chair of a group that helps business through technology. He has helped rejuvenate a number of non‐profits through consulting and being on the board. All of his work with non‐profits was to help find ways not only for them to become more self‐sustaining but to also fulfill their mission and complete their vision. Fred is a past president of the local chamber of commerce, Habitat work crew member, volunteer middle school wrestling coach and one‐fourth of a handbell quartet.

Discover strategies for focusing on specific office outcomes and operating a high‐functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office. Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. Good communication in the workplace is more important than ever.

And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win‐win outcome, including helping others to get what they want, so you get what you want.

Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how‐to skills that work. Strategically applying/utilizing the various disciplines within human resources in order to cause organizational change and add value is often referred to as 'change management.' HR professionals are increasingly being asked to develop the personal skills and attitudes for implementing change as well as a technical understanding of how to apply the tools for change. In this class participants will learn how to successfully plan, implement, communicate, create employee involvement and commitment, and add value during change. This class is beneficial to human resources professionals within organizations or those seeking to enter the field of Human Resource Strategy Consulting. A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation.

This study also identified that out of twenty‐five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict ‐ Definition of conflict. ‐ The up side of conflict. ‐ Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model ‐Using the model ‐Dialog for a conflict conversation ‐When to take action and address a conflict situation Unit 3 Conflict Management Case Studies ‐Review of real world cases ‐Analyze and evaluate the cases Unit 4 Strategies for success ‐Creating a standard of performance ‐Creating your own dialog Note.

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi‐Fi. Finally, you can get up‐to‐date on cyber security basics and fundamentals. Designed for non‐technical managers, directors and others in the workplace, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, intrusion detection/prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information. Agenda Unit 1. Introduction to Cyber Security ‐What does 'Cyber Security' mean? ‐Brief history and evolution ‐Commonly used Cyber Security terms and their meaning ‐Cyber terrorism Unit 2.

Threats and Vulnerabilities ‐Viruses, malware and spyware ‐Vulnerability Management 101 ‐Detection and Remediation Unit 3. Information Assurance ‐ Staying safe ‐Enterprise Risk Management ‐Common Attacks ‐Technical Controls ‐Firewalls and encryption Unit 4. Disaster recover planning ‐Intrusion Detection/Prevention ‐Basic security architecture ‐Introductory forensics Note. Stan Waddell, is the Information Security Executive Director and Information Security Officer for the University of North Carolina at Chapel Hill.

He oversees the security of the University's electronic information, and is responsible for coordinating and ensuring that information security across the University is consistent with industry best practices and meets the University's compliance obligations. Waddell is a Certified Information Systems Security Professional (CISSP). Formerly he served as chief information security officer for the University of Texas Southwestern Medical Center in Dallas, Texas and coordinated all information security‐related activities for the Medical Center, the University and its two hospitals, Zale and St. Paul University.

Waddell also does extensive speaking and writing on the topic of cyber security. Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs.

Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in‐house style guide Unit 4 Creating Attention‐grabbing Press Releases Writing benefit‐driven copy Setting the right tone Language to use and language to avoid Note. Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years.

This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business. Agenda Unit 1 What is an Entrepreneur? Checklist For Going Into Business Are You A Potential Entrepreneur? Success, Self‐Esteem and Goals Brainstorming Business Ideas Unit 2 As You Start Your Business Selecting A Legal Structure Licensing And Registrations Planning Your Business Unit 3 Using Technology The Essential Eleven Computer Skills Marketing Strategies Internet Opportunities Unit 4 Managing Your Business Financial Statements Record Keeping And Taxes Note. Conrad Brian Law, COI is an award winning speaker, author, motivational coach and entrepreneur.

He is the CEO of Knowledge Learning Solutions LLC, a management consulting firm. He has presented nationally on such topics as entrepreneurship, technology, career advancement, diversity and finances.

His Entrepreneur Boot Camp is an expansion of his successful face‐to‐face class. Conrad is MOODLE Teacher Certified (MTC), A+ certified, and a Certified Online Instructor (COI). He is also an MBA candidate at the University of Maryland, University College. Finance is key to entrepreneurial success. The lack of financial knowledge about business and business start‐ups is also one of the leading causes of failure for entrepreneurial ventures. As an entrepreneur, you have limited time, and you certainly have limited resources. So knowing where to put your valuable time, and your limited resources, is critical to the success of your new venture.

You will start by gaining a deeper knowledge of the financial concepts and accounting processes used in most businesses. You will take back practical techniques that will increase your effectiveness and entrepreneurial success. And you will get an understanding of the seven steps in the accounting cycle and how to use financial information in decision making.

You will come away with the knowledge to analyze resource allocation and evaluate financial performance. Then discover the keys to managing cash. Cash is arguably the most important factor in new business success.

Dun and Bradstreet (D&B) reports 90% of all small business failures are due to poor cash flow. As an entrepreneur, you will find out how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, you will explore potential debt and equity sources of funds to help support your entrepreneurial work and create a financially successful venture. Find out where business start‐up money comes from, and ways to get it. After successfully completing the Entrepreneurial Finance Certificate, you will have exponentially increased your knowledge about entrepreneurial finance, and how to maximize the chances of success and minimize the risks for your new venture.

Conrad Brian Law, COI is an award winning speaker, author, motivational coach and entrepreneur. He is the CEO of Knowledge Learning Solutions LLC, a management consulting firm. He has presented nationally on such topics as entrepreneurship, technology, career advancement, diversity and finances. His Entrepreneur Boot Camp is an expansion of his successful face‐to‐face class. Conrad is MOODLE Teacher Certified (MTC), A+ certified, and a Certified Online Instructor (COI).

He is also an MBA candidate at the University of Maryland, University College. Transform your customer service into something extraordinary.

As a result more repeat business will improve your bottom line. Customer service separates you from your competition.

Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. It includes the most current updates Facebook has made to Pages. Agenda Unit 1.

Designing Your Facebook Page to Be a Marketing Platform Optimize Facebook's settings and features to improve branding and find‐ability Learn how to use the Admin Panel and how to navigate around your Page as your Brand and as your Personal Profile. Discover applications and design strategy that are necessary to get the most out of your Page Learn how customized applications are developed and what they can do to increase business and fans Discuss case studies and update your Facebook marketing strategy to fit your business goals Unit 2. Sharing Content on Your Page that Increases Brand Engagement Understand the elements in the share bar and how to more effectively use them: status, photos, links, tagging, etc.

Discover top sources for Page content that increases engagement and grows your fan base Develop your own editorial calendar and learn if a team approach to posting and responding will work Learn to analyze the content with Insights and analytics and discover what keeps people coming back to your page Unit 3. Engaging with People on Facebook for Marketing and Customer Service Learn how Facebook decides which of your messages makes it into your fan's timeline Discover why engagement is so critical and how to get your fans involved in promoting your business Understand how to effectively respond and moderate posts that are positive as well as negative Discuss critical social media policies and strategies to have in place so you don't get blocked or disabled or hated by your fans Unit 4.

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying.

Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. The schoolyard bully covert vs. Overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to Note. With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you.

Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We'll also explore Dos and Don'ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features?

In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you'll learn how to work with ratings, graphs and user‐friendly reports of statistical results.

Agenda Unit 1 Looking for Differences between Groups ‐Two separate groups ‐Two related groups ‐Three or more groups Unit 2 Looking for Relationships ‐Pairs of variables ‐Clusters of variables ‐Predicting one variable from one or more variables Unit 3 Looking at Ratings ‐Tests of difference using ratings ‐Tests of relationship using ratings Unit 4 Looking at How to Report the Results ‐Visual displays ‐How to draft the narrative Note. Dereshiwsky, COI, is a leading authority on online teaching and creator of the concept and practice of 'continual engagement' in teaching.

She has taught thousands of faculty about teaching online, has critiqued hundreds of online courses, and heads up the advisory board of the Certified Online Instructor (COI), the leading designation for online faculty in higher education. Dereshiwsky is a Professor of Educational Leadership at Northern Arizona University. She has taught thousands of students in both credit and noncredit situations. Her new book.Continual Engagement: Fostering Online Discussion, is the leading book on the subject. 3D printing has been hailed as a solution to all manufacturing problems.

Obviously that is exaggerated, but what is it good for, and when is traditional manufacturing still the better choice? In this course you will learn how to separate the real promise of the technology from the hype, and understand the workflow for a consumer‐level 3D printer.

You will become familiar with some typical online databases of objects available to print, and get a bit of experience with free or open‐source software for all stages of the process. This class will be primarily focused to introduce you to the tools of the open 3D printer ecosystem, but the principles will apply to consumer 3D printers in general. Joan Horvath and Rich 'Whosawhatsis' Cameron are the co‐founders of maker technology consultancy Nonscriptum LLC (www.nonscriptum.com) and previously were respectively VP of Business Development and VP of R&D at a small Kickstarter‐funded 3D printer company. They collaborate on books for Apress, most recently 'The New Shop Class.' Joan's experience includes a 16 year stint in the aerospace industry, adjunct positions at several universities, and consulting in a wide variety of circumstances. She has degrees in Aeronautics and Astronautics from MIT and an Engineering MS from UCLA. Rich is an open‐source 3D printer guru who designed one of the early open source 3D printers, the Wallace, and later the commercially‐available Bukito.

Data Analysis is quickly becoming one of the most sought‐after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. With over 25 years' experience in transforming data, John Rutledge has worked with a variety of companies to analyze their data and help make business decisions.

From implementing systems that perform data collection to scrubbing existing data and performing analysis, John has been involved in all levels of data management. Currently the owner of a Consultancy firm, John works regularly with businesses of all sizes assisting them in understanding and managing their data.

He is familiar with many analysis and reporting tools that are used to distill complex amounts of data down to a level that can be used to make decisions at an Executive or Business Unit level. Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. 1998 Lincoln Town Car Service Manual more. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game?

‐ Practical Definition for Game ‐The Anatomy of a Game ‐Games and Play ‐Different Types of Games Unit 2 Essentials of Design ‐Getting Beyond a Game Idea ‐Game Verbs and Game Mechanics ‐Documentation ‐Test Early, Test Often Unit 3 Game Design: Solo and in Teams ‐Defining Development Needs ‐Roles in Game Design ‐Finding Design and Development Partners Unit 4 Serious Games and Gamification ‐Games Beyond Entertainment ‐Designing 'Serious' Games ‐Gamification ‐Designing Gamification Systems Note. In today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided.

We hope you will choose Project Management as a career. Get involved in the move from in‐person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization.

Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit?

How is marketing changing? Who is your customer and where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, and Accounts Start with a plan: Developing a social media marketing strategy. Where does listening and engagement fit into strategy?

Learning to use some basic tools How are organizations using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles?

Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal and Business Applications How to Set‐up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Businesses Use Facebook Requirements Internet connection,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player Note. Jennifer Selke is a nationally known expert, speaker and consultant in the area of social media. She is a faculty member in the University of California Berkeley Graduate School of Education and is affiliated with the Berkeley Center for New Media. She received her Ph.D.

In Educational Psychology from U.C. Berkeley.Jennifer is a licensed educational psychologist in private practice. Her technology interests have taken her into the blogging and social media world where she runs a popular blog. She speaks at national conferences on the subject of social networks, writes articles on the subject, and conducts webinars for professionals on the topic.

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider.

You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communi.